Items postmarked within 7 days of delivery in the same as new condition, purchased from sterlingsociety.ca, will be eligible for a return. Refunds will only be credited to the original payment method used and will be processed within 8-10 business days of receiving the return at the warehouse.
Sterling Society. will not refund the original shipping charges for both domestic and international orders, with the exception of damaged or incorrectly shipped items.
Washed or worn items are not permitted for a return.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN POSTAGE.
Please include a note in your package that states:
- Order #
- Reason for return
*Your return will not be processed without an order number*
Please mail your return order to:
Attn: Sterling Society
PO Box 83042 Avondale,
Brampton Ontario L6T 5N3
Unfortunately we do not accept any refunds, returns, or exchanges on any headwear items.